At Michael Hill we want your on-line experience to be enjoyable and we take care to respect your privacy when you visit our web site. We do this gladly because we know that if you have a good experience with us, you will want to visit our web site again... and maybe even tell your friends about us.
If you have any concerns about the manner in which your personal information has been collected, used or disclosed by us, contact us so that we can attempt to resolve the issue. We can be e-mailed at firstname.lastname@example.org or write to us at Customer Service, 835 North Michigan Avenue, Chicago, IL 60611 and our privacy officer will then attempt to resolve the issue.
Generally, we use the information we collect about you for two purposes: to facilitate your order and to create a better, more personalized experience for you. We abide by the following principles:
1. What is Personal information?
Personal information (or personally identifiable information) includes information or Submissions (defined by our Terms & Conditions), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent or can be reasonably ascertained, from the information or Submission.
2. Collection of your personal information
2.1 We only collect personal information that is necessary for what we do.
2.2 The type of information we may collect from you when you place an order online or in store can include (but is not limited to) the following:
(a) your contact information, including your name, e-mail address, mailing address and phone number;
(b) financial and billing information, including credit card number, expiration date, security code, purchasing history, bank account details, and driver's license number, invoice details and credit history if you apply for or use our retail credit services;
(c) your date of birth;
(d) your insurance policies and details, if applicable;
(e) your participation in, or response to, our marketing and promotional activities, such as entering into a promotional contest;
(f) your purchases and/or use of the services we offer; or
(g) other employment or financial details obtained as a result of any application you may make for credit.
This enables us to process your order and to notify you regarding its status (e.g., that it is on its way, or if we are temporarily out of stock, etc.).
2.3 When you engage in certain activities on our web site or in-store, such as ordering jewelry, entering a contest or promotion, filling out a survey or sending us a Submission, we may ask you to provide certain information. It is completely optional for you to engage in these activities.
2.4 If you elect to engage in these activities, we may ask that you provide us personal information, such as your first and last name, mailing address, em5il address, telephone and facsimile numbers, and other personal information.
2.5 Depending upon the activity, some of the information we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity or any other information we require in order for us to provide our services to you, we may be unable to effectively provide our services to you or you may not be able to engage in that activity.
2.6 If you use our Website, we utilize "cookies" which enable us to monitor traffic patterns and to serve you more efficiently if you revisit the site. A cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance. There are two types of cookies, session cookies and persistent cookies. Session cookies are temporary cookie files, which are erased when you close your browser. When you restart your browser and go back to our site, the website will not recognize you. You will have to log back in to your account and select your preferences. A new session cookie will be generated, which will store your browsing information and will be active until you leave the site and close your browser. Persistent cookies are just that, persistent. These files stay in one of your browser’s subfolders until you delete them manually or your browser deletes them based on the duration period contained within the persistent cookie’s file. They permit you visit our website over and over again and be recognized as a previous visitor and may permit you to access your account without having to log in over and over again. We use persistent cookies to enable basic web traffic analysis using Google Analytics which, for example, shows us which areas of our website are popular against those that are not visited often. This allows us to prioritize our enhancements to our website and increase the productivity of our website. We also use persistent cookies in relation to affiliate marketing with web based traffic through affiliate networks.
2.7 We may gather your IP address as part of our business activities and to assist with the operational difficulties or support issues with our services. This information does not identify you personally.
2.8 Occasionally we provide links on our website to other sites we think you will enjoy. These sites operate independently of us and have established their own privacy and security policies. We do not have any control over the privacy practices of these sites. For the best online experience, we strongly encourage you to review these policies at any site you plan to visit.
3. How we may use and disclose your information
3.1 We will only use or disclose your personal information for the purposes for which it was collected or as consented to and/or as set out below.
3.2 You consent to us using and disclosing your personal information to facilitate a purpose in connection with:-
(a) if required, the verification of your identity;
(b) the processing of orders (either by us or you), including to communicate with you concerning such orders;
(c) any application you may make for our retail credit services, including but not limited to processing the credit application, conducting credit verifications and administering your credit account;
(d) the administration and management of our or your services, including charging, billing, credit card authorization and verification and collecting debts;
(e) the improvement of our or your products or services (including to contact you about those improvements and asking you to participate in surveys about the products and services);
(f) the maintenance and development of our services, products, business systems and infrastructure;
(g) marketing and promotional activities by us and our related entities (including by direct mail, telemarketing, email, SMS and MMS messages);
(h) to provide customer service functions, including handling customer inquiries and complaints;
(i) to offer you updates, or other content or products and services that may be of interest to you;
(j) our compliance with applicable laws;
(k) the sale, and matters in connection with a potential sale, of our business or company to a third party; and
(l) any other matters reasonably necessary to function as a jewelry retailer.
3.3 We may also use or disclose your personal information and in doing so we are not required to seek your additional consent:-
(a) when it is disclosed or used for a purpose related to the primary purpose of collection detailed above and you would reasonably expect your personal information to be used or disclosed for such a purpose;
(b) if we reasonably believe that the use or disclosure is necessary to lessen or prevent a serious or imminent threat to an individual's life, health or safety or to lessen or prevent a threat to public health or safety;
(c) if we have reason to suspect that unlawful activity has been, or is, engaged in; or
(d) if it is required or authorized by law.
3.4 We may also disclose personal information where necessary for the establishment, exercise or defense of legal claims to investigate or prevent actual or suspected loss or harm to persons or property, or as otherwise required or permitted by law.
3.6 If you have received email communications from us that does not relate to a transactional or relationship matter which facilitates an already agreed-upon transaction or updates you about an ongoing transaction and no longer wish to receive such communications, from us, please utilize the “unsubscribe” function that is contained in the email.
4. The types of organizations to which we may disclose your personal information
4.1 We may disclose your personal information to organizations outside of Michael Hill. Examples of organizations and/or parties that your personal information may be provided to include:
(a) offshore service providers, if any;
(b) related entities and subsidiaries of Michael Hill; and
(c) our contractors and agents, including but not limited to any third party providers who undertake our billing and/or credit services on our behalf and/or any third party providers who provide us with ecommerce platform services or who help fulfill or ship your order.
5. Direct Marketing
5.1 If you have given us your consent, or if such disclosure is within your reasonable expectations given the transactions or communications you have had with us, we may use your personal information, including any email address you give to us, to provide you with information and to tell you about products and services (including third party products and services) which we consider may be of interest to you. We may also provide your details to other organizations (including our related companies) but only for specific marketing purposes.
5.2 If at any time you do not wish to receive any further marketing information from us, you may ask us not to send you any further information about products and services and not to disclose your information to other organizations for that purpose by using the "unsubscribe" function included in the email.
6. Cross Border Disclosure
6.1 Michael Hill stores can now be found in numerous countries around the world. This growth has facilitated a change in the way in which we store our data (which will include your personal information), both in the United States of America ("USA") and other countries.
6.2 Any personal information provided to Michael Hill may be transferred to, and stored at, a destination outside of the USA, including but not limited to the United Kingdom and Australia. Personal information may also be processed by staff or by other third parties operating outside the USA who work for us or for one of our suppliers, agents, partners or related companies. By submitting your personal information to Michael Hill, you acknowledge this transfer, storing or processing of your personal information outside of the USA.
7. Data quality and security
7.1 In this age of internet shopping, we have learned that customers require peace of mind when it comes to the security of using the internet. We have taken steps to help ensure your credit card details and other personal information are safe by developing and using a secure server that utilizes reasonable security measures. You will appreciate, however, that we cannot guarantee the security of all transmissions. We also encourage our partners and service providers to adopt and follow stringent consumer privacy policies.
7.2 We will take all reasonable steps to:
(a) make sure that the personal information we collect, use or disclose is accurate, complete and up to date;
(b) protect your personal information from misuse, loss, unauthorized access, modification or disclosure both physically and through computer security methods; and
(c) destroy or permanently de-identify the information if it is no longer needed for the purpose for which it was collected.
7.3 However, the accuracy of personal information depends largely on the information you provide to us, so we recommend that you:
(a) let us know if there are any errors in your personal information; and
(b) keep us up-to-date with changes to your personal information (such as your name or address).
8. Privacy of Children on the Michael Hill Website
It is not the policy of Michael Hill to collect Personally Identifiable Information from any person under 13 because children are not permitted to order from this webiste, and we request that children under the age of 13 not submit any Personally Identifiable Information to us through the website. If we learn that we have inadvertently gathered Personally Identifiable Information from children under 13, we will promptly remove such information from our records.
9. Access to and correction of your information
9.2 If you would like access, delete or correct any records of personal information we have about you or if you believe any information we have about you requires correction, please contact email@example.com or write to Customer Service, 835 North Michigan Avenue, Chicago, IL 60611. We reserve the right to charge a fee for searching for and providing access to your information.
10. Special Notice to California Residents.
Under California Civil Code Section 1798.83, California residents have the right to request and receive from us, once a year and free of charge, information about the personal information we have disclosed (if any) to third parties for their marketing purposes during the previous calendar year, and a description of the categories of personal information shared. To make such a request, please send an email to firstname.lastname@example.org, including the phrase "California Privacy Request" in the subject line, and provide us with your name, postal address and email address.
11. Governing law
Last edited: 11/01/2014